Privacy Policy - SP Therapy Services

SP Therapy Services Limited – Privacy Statement and Policy

Personal information provided or collected via our Website, or other methods of contact, will be treated confidentially and dealt with in accordance with this Privacy Statement and our Website’s Terms and Conditions of Use. Any personal data you provide to us will be used by us to deal with any enquiry you make through our Website, or other methods of contact, to provide any services which you ask us to provide. We may also add your details to our database. We will not use these details to contact you with any information other than in relation to your enquiry and related services we are delivering on your behalf.

If you follow a link to another website this privacy statement will not apply. You are advised to check the privacy policy of the website in question

1. Privacy Policy introduction

1.1. SP Therapy Services Limited whose registered office is 9 Gisburn Drive, Bury, Lancashire BL8 3DH takes the privacy of your information very seriously. This policy explains how and for what purposes we use the information collected about you via our website site www.sptherapyservices.co.uk (referred to below as the “Site”) or other methods of contact. Please read this privacy policy carefully.

By using the Site and any services we offer via the Site, you are agreeing to be bound by this policy in respect of the information collected about you.

1.2. If you have any queries about the policy, please get in touch with us by using the contact details set out on the Site or by telephone and we will do our best to answer your questions.

2. Personal information collected

2.1. We will collect the following personal information from you:
2.1.1. Name and date of birth.
2.1.2. Email address and telephone number.

2.2. Although it is not compulsory to give us this information, if you do not then we may not be able to provide you with the full range of products and services the Site has to offer.

2.3 Records of Treatment notes, photos and videos evidencing your progress. These are only collected and used as treatment evidence and is not shared without your permission.

3. Use of this information

3.1. The information will be used by us in order to;
3.1.1. Communicate with you on any matter relevant to our products and services.
3.1.2. Send you information about our products and services.
3.1.3. To obtain your view or comments on the services we provide.
3.1.4. To help us plan any other promotional activity.

4. Sharing this information

With your permission Information about your Therapy is shared with relevant team members and third parties such as, but not limited to, solicitors, case managers, Physiotherapists and Occupational Therapists, SALT etc. The information is shared to enhance and promote your rehabilitation ensuring a holistic approach to your rehabilitation is achieved.

You can with draw your permission at any time by sending an email to info@sptherapyservices.co.uk

4.1. Other than as set out above, we will not disclose any of your personal information without your permission unless we are required by law to do so (for example, if required to do so by a Court order or for the purposes of prevention of fraud or other crime).

5. Information automatically collected from your computer

5.1. Log files/IP address: When you visit the Site our web server automatically records your IP address. This IP address is not linked to any of your personal information. We use IP addresses to help us administer the Site and to collect demographic information for aggregation purposes.

5.2. We may also gather non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.

6. Information about other products and services

6.1. From time to time we may send you information about our Practice and Services which we think may be of interest to you.

6.2. You can tell us to stop this at any time by sending an email to info@sptherapyservices.co.uk

7. Changes to your details

7.1. We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us info@sptherapyservices.co.uk

8. Use of forums or social media

8.1. The Site may from time to time include forums, message boards, social media and/or groups on which you can post information. Any information that you post in these areas becomes public information and you should always be careful when deciding to disclose your personal details as part of that information.

9. Security

The internet is not a secure medium. However, we have implemented technology and policies to safeguard your privacy from unauthorised access and improper use. All information you provide to us is stored on UK based secure servers using industry standard security and firewalls to provide safeguards in connection with the collection, storage and disclosure of your information.

10. Linking to third party websites

10.1. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

10.2. In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

11. Transferring your information outside of Europe

11.1. If you use our services while you are outside the EU, your information may be transferred outside the EU to provide you with those services.

11.2. As part of the services offered to you through the Site, the information you provide to us maybe transferred to countries, outside of the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is in a country outside of the EU. These countries may not have similar data protection law to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.

12. Contact us

12.1. If at any time you would like to contact us with your view about our privacy policy, or with any enquiry relating to your personal information, you can do so by sending an email to us at info@sptherapyservices.co.uk

Reviews

"We have used SP Therapy Services for around 6 years. They provide an excellent service. Our Physiotherapist, Jane has been an amazing support to our son with the various techniques she uses to encourage him to undertake his physio for his cerebral palsy. Following an operation last year, his programme was adapted accordingly and his mobility has improved. Jane has continued to look at different methods to keep him engaged with his exercises, using dance, darts, Nintendo switch which has kept him enthusiastic. We would be happy to recommend SP Therapy, they definitely provide an efficient, effective and reliable service."
Lynne Hush

"The team at SP Therapy Services are always professional and understand the need for client centred goals . It has been a pleasure to have Rebecca's support to enable one of her clients to connect with me and engage in Equine Facilitated learning sessions. Their support is much appreciated ."
Sarah Squires Grimbleby

"The physio team at SP Therapy Services are life enhancers. Not only are they excellent professionals- true experts in what they do, but they are also advocates, champions, and guardians of wellbeing.
My physio Jane has been particularly supportive of me and has helped me understand my own body, improve my strength and instil confidence. Jane does everything she can to help me improve but is flexible to real life challenges.
Juggling work with my energy variation isn’t always straightforward but Jane adapts each session as needed. And I’ve found every team member are all very good and caring.
I doubted whether going back to physio would do any good- but SP teams are the best of the best and made me so grateful to have access to such excellence. Would highly recommend."
C D

"I was diagnosed with MS twenty years ago. Early on, I was advised 'physiotherapy will really help you'. Luckily, SP Therapy Services came to my rescue. They have never let me down, it has been easy to book appointments, and the quality of the sessions is excellent. Speaking to a professional who understands the condition, assess my needs, and comes up with a treatment plan for each appointment is priceless. Many, many thanks to Jane R, and the rest of the team."
Samantha Henthorn

"Susan Patterson at SP Therapy has supported Headway Salford for many years, and her dedication to the brain injury community is truly something special. She consistently goes above and beyond to make a difference for people living with brain injuries and the families supporting them.

Susan is the founder of the North West Brain Injury Forum, which has brought professionals and organisations together to improve support, understanding, and collaboration across the region. Her passion for raising awareness and improving services for those affected by brain injury shines through in everything she does.

Her commitment and hard work have rightly been recognised, including receiving the Headway Salford “Above and Beyond” Award. It’s a well-deserved honour for someone who gives so much of her time, knowledge, and compassion to others.

Susan is a true advocate for the brain injury community and a valued supporter of Headway Salford. People like Susan make a real difference, and the impact of her work continues to be felt by so many."
Sam Ashcroft

"SP Therapy Services have been a fantastic support to Headway Rotherham. Their visits to our group have made a real difference, especially through their engaging and accessible chair-based exercise sessions, which our members really enjoy and benefit from.

They are not only professional and knowledgeable, but also genuinely warm and encouraging, helping everyone feel comfortable and included. We are particularly grateful for their ongoing support in raising funds for our charity, which shows their commitment goes far beyond their sessions.

We highly value our partnership with SP Therapy Services and look forward to continuing to work together."
Sadie Bratt

"Very professional service and high quality of reports and communication to ensure best practice and outcomes for my clients."
Elaine O'Flaherty

"Excellent service! As always. I have worked with SP Therapy services now for close to 18 years and I rate them highly."
Linda Jooste

"I am delighted to endorse the team at SP Therapy Services. They consistently provide exceptional therapy and support their practice with sound, detailed documentation, which always arrives in a timely manner. The friendly clinicians are a credit to this fabulous company and it is evident that they always keep their patients at the centre of everything they do."
Janet Penny

"SP Therapy Services has supported Greater Manchester Spinal Injury Group for many years. Susan and Rebecca have demonstrated knowledge and skill and been adaptable to working in community settings. I would have no hesitation in recommending SP Therapy Services."
Greater Manchester Spinal Injury Group

"I just wanted to say a heartfelt thank you to Sue for everything she has done for our daughter who has FND.
Her patience, encouragement, and expertise have made such a difference, and we are truly grateful for the care that she has given to her ."
Julie Meara

"I referred one of my clients to SP Therapy Services for physiotherapy input. Jayne and the team have worked really hard to help my client meet and exceed their goals in a short period of time. They have provided regular updates and have been professional and empathetic at all times with my client and their family. I wouldn’t hesitate to recommend their services."
Grace Heppinstall