Working in Partnership with Case Managers

At SP Therapy Services, we have over 25 years’ experience working closely with case managers, supporting clients with complex neurological conditions including brain injury and spinal cord injury. We understand the demands of the case manager role and the importance of reliable, high-quality physiotherapy input within rehabilitation and litigation pathways.

Our aim is to provide case managers with complete confidence that their client’s neurological physiotherapy needs are being delivered to the highest clinical standard, allowing you to focus on the wider challenges of coordinating care and achieving the best possible outcomes.

A Dedicated Point of Contact for Case Managers

To ensure a seamless and efficient service, every case manager is supported by a dedicated point of contact from the outset. Emma Hayden, our Communications Coordinator, will manage your enquiry and ensure you receive the information you need quickly and clearly.

Emma understands the requirements of case managers and can provide:

Rapid initial costings to support Immediate Needs Assessments (INA’s)
Copies of physiotherapist CVs and documentation for compliance
Availability of physiotherapists across our service locations
Direct access to diaries to arrange calls with our clinical team

Simply let us know your requirements and Emma will respond within one working day, ensuring a prompt and professional service from first contact.

But don’t just take our word for it…

“Emma has been extremely helpful and very professional. Communication has been brilliant.”

— Kath Hutchinson, Active Case Management

Get in touch with Emma

Frequently Asked Questions

Can you provide costs for an Immediate Needs assessment (INA)?
Yes, if you can provide the postcode of your client we can provide you with the costs for an initial assessment and an initial treatment plan within 24 hours.
Will I receive regular communication and update from the Physiotherapist?
Yes, our physiotherapists will aim to get their initial report to you within 2 weeks of the assessment and will provide you with 3 monthly updated treatment plans as well as staying in regular contact via email and attending MDT’s.
What experience have you in working with case managers?
Susan Pattison our Clinical Director ensures from the wealth of her 28 years’ experience in private practice all the Physiotherapist have a sound working knowledge of the needs of case managers and the wider litigation teams. She is a member of BABICM and frequently attends conferences and networking events to remain up to date.
Are your physiotherapists employed?
Yes all our physiotherapists are employed and work soley for SP Therapy Services.

Reviews

"The physio team at SP Therapy Services are life enhancers. Not only are they excellent professionals- true experts in what they do, but they are also advocates, champions, and guardians of wellbeing.
My physio Jane has been particularly supportive of me and has helped me understand my own body, improve my strength and instil confidence. Jane does everything she can to help me improve but is flexible to real life challenges.
Juggling work with my energy variation isn’t always straightforward but Jane adapts each session as needed. And I’ve found every team member are all very good and caring.
I doubted whether going back to physio would do any good- but SP teams are the best of the best and made me so grateful to have access to such excellence. Would highly recommend."
C D

"The team at SP Therapy Services are always professional and understand the need for client centred goals . It has been a pleasure to have Rebecca's support to enable one of her clients to connect with me and engage in Equine Facilitated learning sessions. Their support is much appreciated ."
Sarah Squires Grimbleby

"Susan Patterson at SP Therapy has supported Headway Salford for many years, and her dedication to the brain injury community is truly something special. She consistently goes above and beyond to make a difference for people living with brain injuries and the families supporting them.

Susan is the founder of the North West Brain Injury Forum, which has brought professionals and organisations together to improve support, understanding, and collaboration across the region. Her passion for raising awareness and improving services for those affected by brain injury shines through in everything she does.

Her commitment and hard work have rightly been recognised, including receiving the Headway Salford “Above and Beyond” Award. It’s a well-deserved honour for someone who gives so much of her time, knowledge, and compassion to others.

Susan is a true advocate for the brain injury community and a valued supporter of Headway Salford. People like Susan make a real difference, and the impact of her work continues to be felt by so many."
Sam Ashcroft

"SP Therapy Services have been a fantastic support to Headway Rotherham. Their visits to our group have made a real difference, especially through their engaging and accessible chair-based exercise sessions, which our members really enjoy and benefit from.

They are not only professional and knowledgeable, but also genuinely warm and encouraging, helping everyone feel comfortable and included. We are particularly grateful for their ongoing support in raising funds for our charity, which shows their commitment goes far beyond their sessions.

We highly value our partnership with SP Therapy Services and look forward to continuing to work together."
Sadie Bratt

"Very professional service and high quality of reports and communication to ensure best practice and outcomes for my clients."
Elaine O'Flaherty

"Excellent service! As always. I have worked with SP Therapy services now for close to 18 years and I rate them highly."
Linda Jooste

"I am delighted to endorse the team at SP Therapy Services. They consistently provide exceptional therapy and support their practice with sound, detailed documentation, which always arrives in a timely manner. The friendly clinicians are a credit to this fabulous company and it is evident that they always keep their patients at the centre of everything they do."
Janet Penny

"SP Therapy Services has supported Greater Manchester Spinal Injury Group for many years. Susan and Rebecca have demonstrated knowledge and skill and been adaptable to working in community settings. I would have no hesitation in recommending SP Therapy Services."
Greater Manchester Spinal Injury Group

"I just wanted to say a heartfelt thank you to Sue for everything she has done for our daughter who has FND.
Her patience, encouragement, and expertise have made such a difference, and we are truly grateful for the care that she has given to her ."
Julie Meara

"I referred one of my clients to SP Therapy Services for physiotherapy input. Jayne and the team have worked really hard to help my client meet and exceed their goals in a short period of time. They have provided regular updates and have been professional and empathetic at all times with my client and their family. I wouldn’t hesitate to recommend their services."
Grace Heppinstall